Has anyone seen a company with this bad customer support?

http://www.dslreports.com/forum/r22180009-Darkfall-Drama-is-their-customer-support-that-bad

Dear lord. It's a simple fix! give the man a new account name! Or skip the check while logging into your account management (but not when creating a new one). That is a good example of awful customer service and the whole "please pm *whoever* if you want to discuss moderation" while locking legitimate threads is just stupid.

It's almost as if they're trying to make themselves seem worse every day.